Communicating Clinically*

As librarians leave their library offices to reach out clinicians in their environment there is an increasing need to know how to communicate with clinicians (physicians, nurses, and other healthcare professionals) in a manner that is professional but also adapts to the unique environment of the hospital floor or office setting. In this course, participants will learn about common techniques utilized currently by the instructor in communicating and providing information at the point of care. In addition, participants will learn about non-verbal cues in assessing the environment.  Participants will listen and identify information needs from actual clinical rounds.

Learning Objectives:

Participants will be able to:

1. Describe common dialog found on “rounds” or “hand over” with physicians and nurses.
2. Illustrate what clinicians see typically as “useful” information.
3. In an interactive exercise, listen to a vignette of a clinical case and identify clinician the information needs.

Agenda for 1.5 hour version

Time                 Section of Class-Minutes
2:00 – 2:05       Welcome and housekeeping-5
2:05 – 2:10       Assessment of Clinical Knowledge for Rounding-5
2:10 – 2:30       Walking the front lines of healthcare-20
2:30 – 2:45       Useful Resources-15
2:45 – 2:55       Alerts – Enhancing Clinical Practice Without Leaving Your Office-10
2:55 – 3:00       Listening for information needs-5
3:00 – 3:20       Clinical Vignette (audio tape of actual rounds) Participants identify information needs-20
3:20 – 3:30       Discussion of identified Clinical Vignette information needs-10
Total Minutes 90
Session Ends – Participants Sent to Evaluation

MLA CE Credits: 1.5, 4