Managing Conflict in Decision-Making Meetings

This course is open for registration.

Enter the world of Managing Conflict in Decision-Making Meetings and learn how to craft meeting invitations that avoid problems before they begin, establish ground rules for making decisions, set a welcoming tone, address a range of counterproductive and rude behaviors, and create an environment in which all participants feel free to share. 

Managing Conflict in Decision-Making Meetings is a companion to Leading Decision-Making Meetings. Each course stands on its own, but taking Leading before Managing Conflict provides a potent synergetic effect.

Managing Conflict in Decision-Making Meeting includes:

  • A self assessment of skills, pre and post engaging the scenario
  • Downloadable job aids
  • Guidance and resources on supplementing  your skills
  • Recommended readings

Learning Outcomes

When you complete the course you will be able to:

  • Craft a meeting invitation that lays the groundwork for an inclusive, productive meeting
  • Successfully initiate a meeting with introductions and ground rules
  • Handle conflict appropriately during a meeting


Any medical librarian or other health information professional and anyone else who arranges, leads, or attends meetings in which decisions, large or small, are made.

MLA CE Credits: 1.5

Illinois CNE contact hours: 1.5

Subject Matter Expert 

Pat Wagner ( is our expert on leading decision-making meetings. This course is the result of her over 40 years of experience as a library trainer, educator, and consultant. Pat focuses on skills that support productivity, workplace relationships, and career advancement, from personnel issues to strategic planning to professional development. She has presented at many annual MLA meetings and for most of the chapters in the United States. She draws from a dozen academic disciplines and decades of hands-on experience. Clients like her practical and good-humored approach.

The team that created Managing Conflict in Decision-Making Meetings:

Pat Wagner, Subject Matter Expert

Devlin Peck (, Instructional Designer

Lisa Traditi, MLA Leadership & Management Curriculum Committee Representative

Staff support:

Barry Grant, MLA Director, Education

Deb Cavanaugh, MLA Director, Professional Development


Registration Fees:

  • Member: $85
  • Student Member: $43
  • Emeritus, Retired, Unemployed and Lower Dues: $43>
  • Nonmember: $115