Critical Conversations: Building Workplace Communication Skills
We consider Critical Conversations to be those in response to difficult situations (such as microaggressions or misunderstandings) that can hamper productive working environments. They are conversations considered necessary to build relationships in organizations that encourage employee participation and maximize employee teams. The session will focus on understanding the dynamics of critical conversations; what they are and how to navigate and utilize effectively in the workplace. The goal is for participants to be able to recognize the distinction of a critical conversation so that they can effectively be prepared and have a successful conversation.
Learning Outcomes
After you have completed the course, you will:
- learn what qualifies as a critical conversation
- learn at least 4 specific tools to use to engage in a critical conversation
- learn 3 ways to ensure conversations have a desired outcome
- learn at least 2 ways to prepare better for conversations that can be difficult
Instructor
Dr. Lyle Foster is a university president who is frequently sought after for speaking engagements and training around the nation. He is a trained Sociologist specializing in courses in diversity, community and social problems. He is often asked to teach on dialogue skill building and facilitates community conversations and does extensive work on critical conversations.
MLA CE Credits: 3