Available Until 9/21/2027

Lean Process Improvement Demystified


For more information or to schedule this course, please contact Jessi Van Der Volgen <j.vandervolgen@utah.edu>.

This course will prepare librarians to lead and foster lean process improvement within their institutions. Participants will become familiar with key terminology and lean philosophy and gain an understanding of lean process improvement and how it can be applied in their work area or larger organization. We will learn about methodologies and tools for identifying, implementing and sustaining improvements and apply them to a student-generated problem. Participants will learn through discussion, hands-on activities, case studies, and a simulation.

Learning Objectives

Participants will be able to describe the major principles and methodologies of lean process improvement. Participants will be able to name at least three Lean tools and explain their application. Participants will practice applying lean tools to a process.


0:00 - 0:15: Welcome, Introduction, Class Objectives (Discussion, Sharing)
0:15 - 0:30: Overview of Lean Process Improvement and Key Principles (Slides) 
0:30 - 0:45: Lean Process Improvement in Action (Video and Discussion)
0:45 - 1:30: Lean Simulation & Debrief (Simulation, Discussion)
1:30 - 1:45: Break
1:45 - 3:00: Lean steps, tools, and application (Lecture/Slides, Hands on Exercises, Sharing) 
3:00 - 3:15: Patient Education Documentation (Case Study) 
3:15 - 3:30: ILL Billing (Case Study)
3:30 - 4:00: Reflection, wrap-up, evaluation

Facility Requirements 

Instructor computer with projection, preferably with Internet access and sound. Participants will need tables.

MLA CE Credits: 4